Standard Services

Payment Terms
Packaging
Lead Times
Product Loading & Unloading
Transportation & Delivery
Railcar Deliveries
Order Handling
Quality and Safety

Payment Terms

Standard Payment Terms

Afton Chemical’s standard payment terms are Net 30 Days from the date of the invoice (ship date).

Price Effective Date

Prices become effective with shipments on or after the effective date of a price change.

Packaging

Standard Packaging

Afton Chemical only uses new drums, not reconditioned or used drums.

1/1/1mm steel, min. UN 1A1/Y1.5/100, 2” & 3⁄4” tri-sure style bung, with a nominal 37 lb. tare weight.

Drums are filled on a net weight basis only, thus eliminating concerns related to tare weight variation.

We encourage our customers to combine orders to take advantage of lower drum differentials for products shipped from the same location.

USD Drum Differentials

CAD Drum Differentials

Palletized and Shrink-Wrapped Drums

Palletized and shrink-wrapped drums can be supplied if required. The fee schedule for this additional service is outlined below. Palletized Drums MOQ is 4 drums.

Intermediate Bulk Containers (IBCs)

Afton Chemical does not maintain or manage a fleet of IBCs but can service our customer’s requirement on most bulk MTS (made-to-stock) materials. Please consult your Afton Chemical Sales Representative to establish lead times and minimum order quantities (MOQs).

IBC fleet management will be the customer’s responsibility (e.g. number of IBCs needed, return of empty IBCs).

A supplemental agreement to Afton Chemical’s standard terms and conditions addressing IBC packaged materials will be required when IBCs are utilized.

Export Containerization

Afton Chemical’s standard full 20 ft. container load shipment is 78 drums, except where prohibited due to weight restrictions.

Shipments of less than 78 drums are subject to a supplemental dunnage charge of $400 USD/container ($635 CAD/container) to cover additional blocking materials and labor. This $400 USD per container fee ($635 CAD) will appear as a separate line item on the invoice for the container order.

Drum differentials remain the same (see above)

Lead-Times

Afton Chemical offers competitive lead times for its MTS (made-to-stock), and MTO (made-to-order) items. These lead times are generally applicable and reflect the time necessary to process and prepare a customer order in a safe and cost-effective manner.

The lead-times below are expressed in calendar days normally considered the minimum time from order receipt to order shipment.

Fuel Additives (Calendar Days)
 

Bulk, Made-to-stock	3 Days
Bulk, Made-to-order	14 Days
Package, Made-to-stock	7 Days
Package, Made-to-order	21 Days

Lube Additives (Calendar Days)
 

Bulk, Made-to-stock	7 Days
Bulk, Made-to-order	14 Days
Package, Made-to-stock	7 Days
Package, Made-to-order	21 Days

These standard lead times are for the majority of our fuel and lubricant additives and are based upon standard railcar and truck loading. Your Afton Chemical Sales Representative/CSR (Customer Service Representative) will be glad to provide you with specific lead times for the products you purchase.

Product Loading & Unloading

Afton Chemical uses a set of basic criteria to ensure smooth and effective loading operations.

Each bulk order is allocated a specific loading date and time slot. Customers may arrange for their own bulk carrier where their own trucks or a common carrier are used for a collect shipment. In these cases, Afton Chemical requires the name of the carrier, carrier contact person and phone number at the time the order is placed. This information is used to schedule a pick up time with the carrier and contact the carrier in the event of unusual weather or other abnormal
conditions at the loading facility.

The customer must provide a DOT specification trailer or equivalent that is in test and suitable for loading.  Non specification equipment may be loaded subject to plant management inspections and acceptance.

Written authorization is required before Afton Chemical will load over a heel present in a customer carrier trailer.  In which case, a line sample will be used for Certificate of Analysis generation.

Package orders are given a pick up date and use standard loading hours.

Because of a number of variables (e.g. - carrier, weather, in-transit delays, distance), Afton Chemical is not able to guarantee a delivered product temperature.

Afton Chemical understands that each customer may have unique pumping, handling, and storage requirements. We will recommend our preferred carriers that are best equipped to address your needs and provide solutions to meet your requirements.

Please contact your Afton Chemical Sales Representative/CSR if you have additional requirements or questions.

Any fees and charges associated with required unloading temperatures will be the customers responsibility.

Tanker Cleanliness

Afton Chemical requires haulers to present a clean, dry, Department of Transportation (DOT) specification road cargo tank trailer at the shipping location with a cleaning certificate regardless of the nature of the cargo. Exceptions can be approved with prior written agreement.

Standard Loading Times
 

Package	7:30AM - 3:30PM    Monday - Friday
Bulk	7:00AM - 3:30PM    Monday - Friday

Minimum Order Quantity (MOQ)
 

	MTS	MTO
Drums	4 drums	78 drums
Bulk	5,000 gal	5,000 gal

These standard minimum order quantities are for the majority of our fuel and lubricant additives. Please contact your Afton Chemical Sales Representative/CSR (Customer Sales Representative) for product-specific minimum order quantities.

Bulk Shipment Variance

For variance up to +/- 0.5%, customers agree to pay Afton Chemical the invoiced amount.

For variances greater than +/-0.5%:
Customer agrees to advise the Afton Chemical Customer Service Representative (CSR) of the discrepancy prior to unloading.

If the product is unloaded prior to contacting Afton Chemical, the customer agrees to pay Afton Chemical the invoiced amount.

Once contacted, the Afton Chemical CSR will coordinate with the appropriate shipping plant to verify the quantity on the Bill of Lading (BOL).

If no error is found then:

• Afton Chemical will arrange for either an Afton Chemical Representative, if in close proximity, to go to the customer’s site to oversee gauging and to collectively agree upon the quantity.
• Or, if no Afton Chemical Representative is available, the customer will arrange for a third party to gauge the bulk container. The resulting gauged amount will be deemed as the correct amount by both Afton Chemical and the customer.
• If the quantity gauged is within +/- 0.5% of the quantity on the BOL, then the customer is responsible for the third party’s fee.
• If the quantity variance gauged by the third party is greater than +/- 0.5% then Afton is responsible for the third party fee.

Off-Loading Hours

Afton Chemical’s carrier allows two hours for off-loading. After two hours, a fee of $75 USD/hour ($119 CAD/hour) is assessed and will be billed on a separate invoice by the carrier.

Transportation and Delivery

Afton Chemical has selected a limited number of reliable and quality driven partners to ensure your product is delivered under the right conditions, at the right time and to the right place. The area of expertise of these logistics partners spans a whole range of delivery modes, from bulk trucks to ISO containers. These logistic partners are regularly audited by Afton Chemical.

Free hours for bulk truck discharge at the customer: 2 hours

Customers will be invoiced for demurrage on orders where sales terms are Delivered or Prepaid and Add. Typically, fees are $75 USD/hour ($119 CAD/ hour) for truck demurrage. However, carrier fees, product heating requirements and other costs are variable. All fees related to detention or demurrage will be validated with carrier invoice and/or transport documentation upon request.

Railcar Deliveries

Railcar Demurrage (Afton Chemical Supplied Railcar)

$50 USD/day ($79 CAD/day) after 7 free days

Free days are from constructive placement until constructive receipt.

Terms and Conditions

All terms and conditions for railcar deliveries will be agreed upon prior to placement of orders. Please contact your Afton Chemical Sales Representative to specify which option you desire.

Rail Rates/Credits

The following 3 options for railcar deliveries (23,000 gallons) are available:

1. Collect – customer rail contract and customer owned cars.
   (no additional charge)
2. Prepaid or Prepaid and Add – Afton rail contract and Afton car.
   (no additional charge)
3. Collect – Customer rail contract, Afton car, no Afton mileage credits.  An additional charge will appear as part of the negotiated product price.  The charge will be determined at the time of price quotation.

Order Handling

Primary Contacts

Afton Chemical has a centralized, multi-lingual, Customer Service Department in Richmond, VA for use by its US and Canadian customers.

For a detailed list of your Afton Chemical contacts, please contact your Sales Representative.

Order Entry

Afton Chemical is committed to enter all orders received during normal business hours (8:30 AM to 5:00 PM EST), within 24 hours of receipt.  

Customer orders are entered into Afton Chemical’s SAP system with direct linkage to our shipping or manufacturing locations. Our lead times are calculated from the time the order is entered into SAP.

Order Acknowledgement

An acknowledgement of your order will follow within 24-48 hours of order entry into Afton Chemical’s system.

Acknowledgement may be via fax or e-mail depending on your preference.

Afton Chemical continues to streamline its supply chain so the majority of orders placed by telephone can be confirmed at that time, without having to reschedule production or loading.

Product Return Procedure

The following guidelines apply to product that our customer has purchased and has decided not to use. These guidelines do not apply to product with quality or performance issues, or to product that Afton Chemical has asked our customer to return.

Guidelines

• Afton Chemical does not return bulk product that has been unloaded.
• Product must be no more than one year old.
• Drums must be unopened (no partial drums).
• Railcars must be unopened with seals intact.
• Customer responsible for return freight and 20% re-stocking fee.
• Product must be within the shelf life period. 

Approval

• Both the Afton Chemical Marketing Manager and Customer Service Manager must approve the return.
• Once approved, the customer will be given a "return" number.
• Once the plant receives the product, credit will be issued to the customer.

Shelf Life

• Shelf life is listed on the sales specification and Certificate of Analysis.
• Date of manufacture is listed on the Certificate of Analysis.

Quality and Safety

Afton Chemical Health, Safety and Environment Policy

It is the policy of Afton Chemical that all of our products can be manufactured and used safely. This means that Afton Chemical will not only comply with the relevant legal requirements but also continue to improve all matters of health, safety and environmental protection. 

In particular, Afton Chemical will provide information to our customers to ensure the transportation, storage, and use of our products is done in a safe and responsible manner. To learn more about Afton Chemical‘s HS&E Policy, contact your Sales Representative.

No Waiver Policy

Afton Chemical operates a no waiver policy on supply of all products. Afton Chemical will not ship products that do no meet mutually agreed upon specifications, analyzed by mutually agreed upon test methods. A certificate of analysis (C of A) containing the actual analysis for each lot or batch is provided with every Afton Chemical shipment.

Non-Conformance and Concerns/Complaints Procedure

Concerns and non-conformances raised by our customers should be addressed immediately to your Sales or Customer Service Representative. The concerns are managed electronically within Afton Chemical’s Customer Care System to allow rapid communication between sites and offices. Afton Chemical’s goal is to acknowledge a customer’s concern within 24 hours and resolve the root cause within 30 days.