Packaging
Lead-times
Product Loading
Transportation & Delivery
Order Handling
Quality and Safety
Afton Chemical only uses new high quality packaging and refrain from using reconditioned or used packaging materials.
| Min. 10/8/10 Steel Drums, 216 L |
€ 230/MT |
ST1203 steel, Min. UN 1A1/Y1.5/100, typical tare 16kg
| Standard IBCs, 1000L |
€ 235/MT |
HDPE, unlined and supplied on wooden pallets. Not all products are suitable for supply in IBCs. Contact your Afton Chemical sales representative for further information.
Prices shown are subject to change due to variations in raw material costs.
Afton Chemical offers competitive lead-times for its stock items and make-to-order/assemble-to-order items. These lead-times reflect the time necessary to process and prepare a customer order in a safe and cost-effective manner. The lead-times are expressed in working days from order receipt to order shipment.
| Bulk and Drum Stock Items |
5 working days |
Available from inventory for routine quantities.
| Bulk make-to-order items (Crankcase, Tractor & VII*) |
5 working days |
| Bulk make-to-order items (All other products) |
10 working days |
| Drummed make-to-order items |
10 working days |
| IBC packaged items (All make-to order.) |
15 working days |
Lead times for make-to-order products are based upon standard truck, ISO or container loads. For exceptional order quantities please contact your Afton Chemical Customer Relationship Co-ordinator.
*excluding PMA VIIs and some specific special application grades.
Afton Chemical use a set of basic criteria that ensure both smooth and effective loading operations and first-time-right manufacturing. Afton Chemical allocates specific loading days and time slots to each order. Customers collecting at our facilities will be advised of these timeslots by our Customer Service Representatives for each order.
| Standard Minimum Order Quantity for Stock Items, Drums |
4 drums |
| Standard Minimum Order Quantity for Stock Items, Bulk |
10 MT |
| Standard Minimum Order Quantity for Make-to-Order Items, Drum & Bulk |
10 MT |
| Standard Minimum Order Quantity for Make-to-Order Items, IBCs* |
5 IBCs |
The minimum order for stock items may consist of more than one product for split load collections.
*or a commitment to take 20 IBCs within 6 months.
| Load Weighing Accuracy |
>=99.5% |
Industry standard, for discrepancies please contact your Afton Chemical Customer Relationship Co-ordinator.
| Standard Maximum Hours for Loading within Afton Chemical Installations |
3 hours |
Prolonged truck detention demurrage beyond 3 hours will be reimbursed if caused by Afton Chemical.
Tanker Cleanliness
To ensure tanker cleanliness, Afton Chemical requires hauliers to present a clean, dry, road cargo to the filling stations, with a cleaning certificate. Previous cargo releases will be given only by written agreement of the customer.
Non-Collection of Bulk Orders from Manufacturing Site on the Agreed Date
| Where it is operationally necessary to unload a product from the blending tank and subsequently transport and store it. |
€1500 Product |
| Where non-collection results in the re-scheduling of blend operations and reallocation of blend tanks. |
€250 Product |
Afton Chemical have selected a limited number of reliable and quality-driven logistics partners to ensure that product is delivered under the right conditions, at the right time to the right place. The area of expertise of these logistics partners spans the whole range of delivery modes, from road trucks to isocontainers to railcars. They are regularly audited by Afton Chemical and are all ISO certified.
| Free Hours for Discharge at the Customer Installations |
3 hours |
Industry standard for unloading material. Discharge arrangements for overseas bulk shipments will vary from this standard.
| Truck Detention or Demurrage Time Incurred at Unloading |
See below |
Typical fees are in the region €36 / hour for truck demurrage. However haulier fees, product heating requirements and other costs are variable. As such, all fees related to detention or demurrage will be validated with haulier invoice and/or transport documentation.
Primary Contacts
Afton Chemical has a central, multi-lingual Customer Service department in its Brussels office with dedicated Co-ordinators for geographic areas. For a detailed list of your primary contact persons and addresses, please contact your Salesperson.
Order Entry
Afton Chemical commits to enter any order within a day of receipt in so far as orders are received within normal office hours. Customer orders are entered into Afton Chemical’s SAP system with direct link to the shipping or manufacturing locations.
| Order Acknowledgement |
max. 48 hours |
An acknowledgement of your order will follow within 24-48 hours of receipt via fax or e-mail depending on your preference.
Afton Chemical Health, Safety and Environment Policy
It is the policy of Afton Chemical that all our products can be manufactured, used and disposed of safely. This means Afton Chemical will not only comply with all relevant legal requirements but also undertake to continuously improve in all matters of health, safety and environmental protection. In particular, Afton Chemical will provide support to customer to ensure the transportation, storage, use and disposal of our products is done in a safe and responsible manner. To learn more about Afton Chemical’s HS&E Policy, contact your Salesperson.
Responsible Care®
Afton Chemical is fully committed to the aims of Responsible Care®, the worldwide initiative of the chemical industry and undertakes to maintain close cooperation with its customers to enable them to contribute to a safer environment.
No Waiver Policy
Afton Chemical operates a no waiver policy on supply of all products.
Non-Conformance and Concerns/Complaints Procedure
Concerns and non-conformances raised by our customers should be notified immediately to your Sales or Customer Service contact person. The concerns are managed electronically within Afton Chemical under the Customer Care System to allow rapid communications between sites and offices. Afton Chemical endeavours to acknowledge a customer concern within 24 hours, and resolve the issue within 30 days.
Return Products Procedure
Afton Chemical operates a formal procedure for returning, where appropriate, delivered goods. Requests for return should be notified to your Sales or Customer Service contact person. The requests are managed centrally within Afton Chemical and in the event of a return a Return Order Number and place of return will be notified.